Terms of Service

Effective Date: 01-07-2026

Welcome to Fire Sense. These Terms of Service ("Terms") govern your access to and use of the Fire Sense website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Fire Sense

Fire Sense is an online supplier of fire protection and life safety products, offering a comprehensive range of fire alarm systems, firefighting equipment, emergency lighting, gas detection systems, suppression systems, and related safety products from trusted manufacturers.

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent, guardian, or authorized representative. You agree to use this website only for lawful purposes and in accordance with these Terms.

3. Account Registration

Certain features may require you to create an account. You are responsible for:

Providing accurate and complete information.
Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
Promptly notifying Fire Sense of any unauthorized use of your account.

You are responsible for all activities that occur under your account.

4. Products and Availability

We strive to ensure that all product information, descriptions, specifications, and images are accurate. However:

Product specifications may change without prior notice.
Product images are for illustration purposes and may differ slightly from the actual product.
Product availability is subject to stock levels.
We reserve the right to discontinue products or limit quantities at any time.

5. Pricing

All prices displayed on the website are in the applicable local currency unless otherwise stated.

Fire Sense reserves the right to:

Correct pricing errors.
Change prices without prior notice.
Cancel orders resulting from pricing inaccuracies.

Applicable taxes, shipping charges, and additional fees will be displayed during checkout where applicable.

6. Orders

Placing an order does not guarantee acceptance.

Fire Sense reserves the right to:

Accept or reject any order.
Cancel orders due to stock shortages.
Cancel orders due to pricing errors.
Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.

7. Payment Policy

Once your order is confirmed, a secure payment link will be provided for completing the payment. Customers can make payments through the available online payment options, including net banking, UPI, and other approved payment methods displayed through the payment gateway.

By placing an order, you confirm that:

You are authorized to use the selected payment method.
All payment information provided is accurate and valid.
Payment will be completed using the secure payment link provided after order confirmation.
Payment may be verified before order processing and dispatch.
We reserve the right to hold or cancel an order if payment is not received, cannot be verified, or if any unauthorized payment activity is suspected.

8. Shipping and Delivery

Estimated delivery times are provided for convenience only.

Delivery may vary due to:

Product availability.
Courier delays.
Customs clearance (if applicable).
Weather conditions.
Force majeure events.

Fire Sense is not liable for delays beyond our reasonable control.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products may only be eligible for return if they meet the conditions specified in that policy.

Customized, special-order, or non-returnable products may not qualify for return unless required by applicable law.

10. Warranty

Products may include manufacturer warranties where applicable.

Fire Sense does not provide additional warranties beyond those expressly offered by the manufacturer unless otherwise stated.

11. Intellectual Property

All website content, including but not limited to:

Logos.
Brand names.
Product descriptions.
Images.
Graphics.
Icons.
Website design.
Text.
Software.

is the property of Fire Sense or its respective owners and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to the website or servers.
Upload malicious software or harmful code.
Interfere with website functionality.
Misrepresent your identity.
Violate applicable laws or regulations.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Fire Sense shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website or any products purchased through it.

Our total liability shall not exceed the amount paid for the applicable order, except where otherwise required by law.

14. Product Installation and Safety

Many fire protection products require proper design, installation, testing, commissioning, and maintenance by qualified professionals.

Fire Sense is not responsible for damages, failures, or safety issues resulting from:

Incorrect installation.
Improper product selection.
Unauthorized modifications.
Failure to maintain equipment.
Misuse of products.

Customers are responsible for ensuring compliance with all applicable fire safety regulations, building codes, and local authority requirements.

15. Third-Party Brands

Fire Sense supplies products from various manufacturers.

All trademarks, logos, and product names remain the property of their respective owners.

Their appearance on this website does not imply ownership by Fire Sense.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, stored, and used.

17. Changes to These Terms

Fire Sense may update these Terms of Service at any time without prior notice.

Updated versions become effective upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or legal matters arising out of or relating to these Terms, including their interpretation, validity, or enforcement, shall be subject to the exclusive jurisdiction of the competent courts of India.

The application of conflict of law principles that may result in the application of the laws of another jurisdiction is excluded.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Fire Sense

📍 Address:
[Your Address Here]

📞 Phone:
[Your Phone Number]

📧 Email:
you@example.com

🌐 Website:
https://www.example.com

We are committed to providing transparent service and assisting you with any questions regarding your rights and responsibilities when using our website.